How We Work
How we Work:
Six Compelling Advantages for You

First, you will be in an environment that is calm, peaceful and
Mediation begins with setting the guidelines established
by both the mediator and participants. The guidelines ensure
that everyone is treated with respect and dignity throughout
the process.

Second, you will have a process that is fair and equal to all
the participants.
At each step of the mediation you will have an
opportunity to say all that you need to say about the situation
from your perspective. You’ll have plenty of time to understand
the conflict from the other’s perspective and respond to what
they say. Active listening, re-phrasing and thoughtful questions
are encouraged in mediation.

Third, the solution of your conflict is in your hands. No outside
authority will tell you how to solve your conflict. You will be the
co-creator of the solution along with the other participants in
the conflict. The mediator supports and encourages activities
such as brainstorming to explore options for solutions, but will
not make the decision for you.

Fourth, you will gain clarity and understanding about all
aspects of the conflict
– you’ll explore the causes that put the
conflict into motion and why it may have escalated. You’ll
understand what the other person thinks and has experienced.
We’ve found that as mediation moves through the steps there
is almost always more to the situation than what first meets the

Fifth, you will have a skilled and experienced mediator to
guide you through the process of resolution to your conflict.

Our mediators are trained in a wide range of conflict resolution
methods and techniques. We are committed to impartiality
during the entire process. We acknowledge the wisdom and
experience of each participant involved in the conflict and have
confidence in your ability to solve your conflict.

Sixth, you will have a mediator committed to ethical and
professional standards.
We hold ourselves accountable to
implementing the
, approved by the American Arbitration
Association, American Bar Association and the Association for
Conflict Resolution. Click here to review the